Privacy Policy

Effective Date: [Insert Date]

At Uttarakhand Peyjal Nigam, Ramnagar, we are committed to protecting the privacy and security of the personal information of our consumers. This Privacy Policy outlines how we collect, use, store, and protect your data when you make payments for water bills through our online payment platform or visit our official counters.

1. Information We Collect

When you use our online services to pay your water bill, we may collect the following information:

Personal Details: Name, Customer ID, Address, Mobile Number, Email ID

Billing Information: Water bill amount, billing cycle, meter number, consumption details.

Payment Information: Transaction ID, payment method, partial card details (masked), bank name, and date/time of transaction.

Technical Information: IP address, browser type, device information, and login timestamps for online access.

2. Purpose of Data Collection

We collect your data solely for the purpose of:

Processing and confirming your online payments.

Sending payment receipts and SMS/email notifications.

Addressing customer queries and service complaints.

Ensuring secure and authorized access to the billing portal.

Improving the functionality and security of our online services.

3. Data Sharing and Disclosure

We do not sell or rent your personal data to any third party. However, we may share your data with the following, only for legitimate purposes:

Authorized Payment Gateways & Banks: For processing online transactions.

Government Authorities: If required under law or for auditing purposes.

Service Providers: Who assist us in system operations, maintenance, or communication.

All service providers are required to maintain the confidentiality and security of your data.

4. Data Security

We take appropriate technical and organizational measures to safeguard your personal and payment information, including but not limited to:

SSL encryption for online transactions.

Secure login and session handling.

Regular audits and security updates.

Restricted access to data on a need-to-know basis.

However, users are advised to safeguard their login credentials and avoid sharing OTPs or passwords with anyone.

5. Cookies and Tracking

Our portal may use limited cookies to:

Maintain session information.

Improve user experience and website performance.

We do not use cookies for advertising or user profiling purposes.

6. User Rights

You have the right to:

Access your billing and payment records.

Request correction of inaccurate personal information.

Report any unauthorized activity or data breach.

Contact us for any clarification or removal of data (if not required to be retained by law).

7. Retention of Information

We retain your information for as long as necessary to provide you services, comply with legal obligations, and resolve disputes. Archived data is stored in secure servers as per government data retention policies.

8. Third-Party Links

Our website may contain links to external payment gateways or informational websites. We are not responsible for the privacy practices or content of such third-party sites. Users are advised to review the privacy policies of those sites separately.

9. Changes to the Policy

We may update this Privacy Policy from time to time to reflect changes in technology, regulations, or our practices. Any changes will be posted on this page with the updated date.

10. Contact Us

For any queries, concerns, or complaints regarding your data privacy, you can contact:

Uttarakhand Peyjal Nigam – Ramnagar

Office Address:Ramnagar

Email:eecdujnramnagar@gmail.com

Website: https://eecdramnagar.in/

This Privacy Policy is governed by the laws of India and specifically by the guidelines applicable to government departments and online payment systems.